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Please fill in your details below. We will contact you to finalise your request once your submission is completed. Please note that each service you require to be cancelled must be submitted separately.
Please ensure the information provided is correct. The mobile contact number will be sent the cancellation reference number
Please enter the number of the service you wish to cancel Landline eg 0123111111 Mobile eg 0811111111Fibre eg B1234567890 Internet eg TIN123456789
Your account number can be found in the top-right corner of your monthly Telkom invoice
 
Please make sure that your details are correct.
You will receive an sms with the cancellation reference
To improve our services and products, we ask that you to supply a reason as to why you want to cancel.
In order for us to process your cancelation application we
need a few documents from you.
Please note that only PDF
and JPG document formats are supported and
the maximum filesize alowed is 5MB.
(of owner)
(If applicable)
(on company letterhead)
Please note:
In terms of Telkom's
standard terms and conditions, a customer must give Telkom
one calendar month notice to terminate a product or move to
another service provider.
In the case of services rented in terms of a contractual agreement, the rental obligations are governed by the conditions of the relevant agreement and penalties, if applicable, will apply
Please note:
In terms of Telkom's
standard terms and conditions, a customer must give Telkom
one calendar month notice to terminate a product or move to
another servic eprovider.
In the case of services rented in terms of a contractual agreement, the rental obligations are governed by the conditions of the relevant agreement and penalties, if applicable, will apply
Did you know that Telkom offers a "Move Line" service? Yes, and it's free of charge! We will move your current number for you - no need to cancel.
Before you start the cancelation process, ensure that you have the following supporting documents in electronic form close at hand (Jpeg, PDF, no larger than 5Mb).